Privacy Policy · Solar Wholesale

1. Who we are

This policy applies to Advanced All Energy Pty Ltd (ABN 51 633 806 818), trading as Solar Wholesale, of 8 Mohr St, Tullamarine VIC 3043, Australia ("we", "us", "our"). We are part of the PGK Group. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

It explains what personal information we collect through solarwholesale.com.au (the "site"), how we use and share it, and your choices.

2. What we collect

If you get a quote or buy from us:

your name, email address and mobile number;
the installation address and details about the property (property type, storeys, roof type, switchboard and power supply, existing solar and inverter);
your electricity usage, quarterly bill amount and a copy of your electricity bill, which may include your NMI (meter number) and retailer account details;
photos you upload, such as your switchboard, the proposed battery location and your existing inverter, and any roof layout you draw;
your system choices, answers to our questions (such as blackout protection) and notes you give us;
quotes, invoices, payment status and the information needed to create small-scale technology certificates (STCs) and claim rebates for your system;
messages you send us.

We do not see or store your full card details. Card payments are processed by Stripe, which gives us only a confirmation that you have paid.

If you are an electrician or supplier: your business details, ABN, contact details, licence and accreditation details, insurance details, service areas, pricing you enter and the details of the people who use your account.

If you visit the site: technical information such as your IP address, browser and device, pages viewed and how you arrived, collected through cookies and similar technologies (see section 8).

3. How we collect it

Directly from you, when you fill in forms, upload photos, accept a quote, pay, or contact us.
Messages you exchange with electricians through our site. Our staff can read them to help with questions, problems and disputes.
When you use the chat assistant on our website: what you type and its replies. The assistant is an AI service provided by Anthropic; please don't share sensitive details in chat.
From the electrician who installs your system, such as installation details and STC paperwork.
From our service providers, such as payment confirmations from Stripe and address suggestions from Google.
Automatically, through cookies, analytics and advertising technologies when you use the site.

4. How we use it

We use your personal information to:

size and price your system and show you estimates;
send your job to local electricians so they can quote, and put you in touch with the electrician you choose;
issue invoices, take payment and order your equipment;
create and assign STCs and claim government rebates for your system;
send you emails about your quote, job, invoice and account, and answer your enquiries;
check and manage the electricians and suppliers on our platform;
improve the site, prevent fraud and misuse, and keep records we are required to keep by law;
send you news and offers, if you have agreed to receive them (see section 7).

5. Who we share it with

Electricians. Up to three electricians who service your area see your job so they can quote: your suburb and postcode, property details, system, usage, answers and photos, plus a close-up aerial photo showing where you marked your switchboard and equipment. They do not see your name, email, phone number or street address. When you accept a quote, we give that electrician your name, address, email and phone number so they can arrange and complete the installation.
STCs and rebates. STCs for your system are assigned to PGK Distributors Pty Ltd ATF PGK Distributors Unit Trust, a PGK Group entity. We share the details needed to create and claim the certificates and rebates with it, and it (or we) may share them with the Clean Energy Regulator and state rebate program administrators, who may audit installations.
Our warehouse. Order details go to our warehouse so your equipment can be released to your electrician. Our equipment suppliers do not receive your personal information.
Service providers who run parts of the site for us: Amazon Web Services (hosting, data storage, backups and email delivery), Resend (email delivery), Anthropic (our website chat assistant), Stripe (payments), Google (address search, maps and analytics), Meta (advertising measurement) and Microsoft (our business email). They may use your information only to provide their services to us.
PGK Group entities, and our professional advisers (such as accountants, auditors and lawyers), where needed to run our business.
Others where the law requires or permits it, for example regulators, courts or law enforcement.

We do not sell your personal information.

6. Overseas disclosure

The site and its database are hosted in Australia (Amazon Web Services, Sydney). Some of our service providers, including Stripe, Google, Meta and Microsoft, may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect your information consistently with the Australian Privacy Principles.

7. Marketing emails

We send news, offers and product updates only if you have agreed to receive them, for example by ticking the box when you start a quote. You can opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us.

Even if you opt out of marketing, we will still send you emails about your quote, job, invoice and account.

8. Cookies, analytics and advertising

Essential cookies keep you signed in and make the site work. The site does not work properly without them.
Analytics and advertising cookies, such as Google Analytics and the Meta Pixel, help us understand how people use the site and measure and improve our advertising. These providers may combine this information with other information they hold about you.

You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser add-on, and manage ad preferences in your Google and Meta account settings.

9. How we protect it

We store your information on secure servers in Australia, use encrypted (HTTPS) connections, limit access to people who need it, and keep encrypted backups. Photos and bills are shown only to the people who need them for your job. No system is completely secure, so please tell us straight away if you think your account or a sign-in link has been misused.

10. How long we keep it

Invoices, sales, payment and STC and rebate records: 7 years, as required for tax and rebate purposes.
Quotes that do not go ahead, with their photos: we delete or de-identify them after 2 years without activity.
Enquiries sent through our contact form: 2 years.
Chat assistant conversations: 2 years from the last message. We use them to answer you and to improve the assistant.
Electrician and supplier accounts: while the account is active, and for 7 years after for any jobs they completed.

11. Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting our Privacy Officer (section 13). We will respond within 30 days. We do not charge for making a request, but may charge a reasonable fee for providing access in some cases, and will tell you first. If we refuse a request, we will explain why.

12. Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Contact our Privacy Officer

Online: our contact form (choose "Something else" and mention privacy)
Phone: 1300 745 765
Post: Privacy Officer, Advanced All Energy Pty Ltd, 8 Mohr St, Tullamarine VIC 3043, Australia

14. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with its effective date at the top.